Privacy Policy

Last updated: February 19, 2026

1. Introduction

RAIMOND AI (PTY) LTD ("Raimond," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SEO services.

Company Details:
RAIMOND AI (PTY) LTD
Registration Number: 2025/964604/07
22 Ashwold Rd, Saxonwold
Johannesburg, Gauteng 2132
South Africa
Email: sales@raimond.biz
Phone: +27 64 877 9593
Website: https://www.raimond.biz/

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and password when you register for our services.
  • Business Information: Organisation details and business verification documents.
  • Website and Marketing Access: Credentials or delegated access to your website, content management system, Google Search Console, Google Analytics, and Google Business Profile, where you choose to grant it.
  • Payment Information: Billing address and payment details (processed securely through third-party payment processors).

2.2 Information Collected Automatically

  • Usage Data: How you interact with our platform, features used, and preferences.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Log Data: Access times, pages viewed, and referring URLs.

2.3 Search and Website Performance Data

  • Search Performance Data: Impressions, clicks, average position, and query data retrieved from Google Search Console for your website.
  • Website Analytics: Aggregated traffic and engagement data for your website, where you have granted us access.
  • Content and Site Data: Existing page content, site structure, and technical configuration gathered during audits.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, operate, and maintain our SEO services.
  • Search Analysis: To analyse your website's search performance and identify optimisation opportunities.
  • AI Processing: To produce and optimise content using AI language models.
  • Account Management: To create and manage your account, authenticate users, and provide customer support.
  • Analytics: To analyse usage patterns, improve our services, and develop new features.
  • Communication: To send service updates, security alerts, and marketing communications (with your consent).
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Google: To retrieve search performance data via Google Search Console and manage Google Business Profile listings on your behalf.
  • AI providers: To generate and optimise written content. Content briefs and source material are sent for processing.
  • MongoDB Atlas: For secure database hosting and data storage.
  • Cloudflare: For content delivery, security, and SSL services.
  • Hetzner: For server hosting infrastructure.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data in transit is encrypted using TLS/SSL. WhatsApp access tokens are encrypted using Fernet encryption at rest.
  • Access Controls: Multi-tenant architecture ensures organisation-scoped data isolation. Only authorised personnel can access systems.
  • Authentication: Secure JWT-based authentication with password hashing using bcrypt.
  • Infrastructure Security: Services hosted on secure infrastructure with firewalls, intrusion detection, and regular security updates.
  • Webhook Validation: All WhatsApp webhooks are validated using signature verification to prevent unauthorised access.

6. Data Retention

We retain your data as follows:

  • Account Data: Retained for the duration of your account and for 30 days after account deletion.
  • Search and Reporting Data: Retained for the duration of your engagement so we can report on performance over time.
  • Log Data: Retained for up to 12 months for security and debugging purposes.
  • Billing Records: Retained for 7 years as required by South African tax law.

You may request deletion of your data at any time by contacting us at sales@raimond.biz.

7. Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Objection: Object to the processing of your personal information for direct marketing.
  • Data Portability: Request your data in a structured, commonly used format.
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, contact us at sales@raimond.biz. We will respond within 30 days.

8. Third-Party Platform Access

Delivering our Services often requires delegated access to platforms you control. By granting that access, you acknowledge:

  • We access Google Search Console, Google Analytics, and Google Business Profile only to deliver and report on the Services.
  • Your use of those platforms remains subject to their own terms and privacy policies.
  • We do not sell your data to third parties.
  • You may revoke our access to any connected platform at any time.

9. AI and Automated Content Generation

We use artificial intelligence to assist in producing written content. You should be aware that:

  • Content briefs and source material are sent to AI providers for processing, and their data usage policies apply.
  • AI-assisted content is reviewed by our team, but may still contain errors and should be approved by you before publication.
  • You are responsible for reviewing and approving content published on your website.
  • We do not use your data to train AI models without explicit consent.

10. Cookies and Tracking

Our website and platform use cookies and similar technologies to:

  • Maintain your session and authentication state.
  • Remember your preferences and settings.
  • Analyse usage patterns to improve our services.
  • Provide security features and prevent fraud.

You can control cookie settings through your browser preferences.

11. International Data Transfers

Your data may be transferred to and processed in countries outside South Africa, including:

  • United States (AI providers, MongoDB Atlas, Cloudflare, Google)
  • European Union (Hetzner servers)
  • Other locations where our service providers operate

We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

RAIMOND AI (PTY) LTD
Information Officer
22 Ashwold Rd, Saxonwold
Johannesburg, Gauteng 2132
South Africa

Email: sales@raimond.biz
Phone: +27 64 877 9593

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your data protection rights have been violated.

15. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.