Durban businesses are automating customer service on WhatsApp with AI
Durban's position as South Africa's busiest port city means businesses here operate on tight margins and fast turnarounds. From freight and logistics companies in the South Durban Basin to beachfront hospitality operators and the massive informal trading sector along the Warwick Junction, speed of response is everything. A WhatsApp AI chatbot lets Durban businesses handle order tracking, quote requests, and customer queries in isiZulu and English without missing a beat during peak shipping seasons.
Why Durban businesses choose Raimond
Built in South Africa for South African businesses. POPIA compliant, load-shedding resilient, and fluent in every local language.
24/7 Availability
Your Durban customers get instant responses — even at 2am, during load shedding, or on public holidays.
Multi-Language Support
Respond in English, Afrikaans, isiZulu, isiXhosa, and all 11 SA languages automatically. No extra cost.
Capture Every Lead
Never miss a WhatsApp enquiry again. Your bot qualifies leads, sends quotes, and books appointments while you sleep.
Voice Note Support
South Africans love voice notes. Raimond transcribes and responds to them automatically — a feature most competitors lack.
Popular industries using Raimond in Durban
From logistics & shipping to sugar & agriculture, businesses across Durban are automating customer conversations.
Logistics & Shipping
Tourism & Hospitality
Manufacturing
Sugar & Agriculture
Get started in 3 steps
Build & test for free
Create your account and build a custom AI bot in our sandbox. No payment required. Train it with your business info, FAQ, pricing — whatever your Durban customers ask about.
Connect your WhatsApp
We help you get verified with Meta's WhatsApp Business API. Your existing business number works — or we help you set up a new one.
Go live — R10,000/month
Your AI bot handles customer queries, sends quotes, captures leads, and books appointments — 24/7/365. Cancel anytime, no lock-in.
Ready to automate your Durban business?
Join businesses across KwaZulu-Natal using Raimond to handle customer conversations on WhatsApp — 24/7, in any language.