Polokwane businesses are scaling smarter with AI-powered WhatsApp chatbots

As Limpopo's capital and fastest-growing city, Polokwane is the commercial gateway to South Africa's mineral-rich north. The city's economy spans platinum mining support services, a booming retail sector around Mall of the North, and large-scale agriculture. Many businesses here serve customers across rural Limpopo where WhatsApp is the primary — and often only — digital communication channel. A chatbot lets Polokwane businesses reach customers who may not have email or access to websites, meeting them on the platform they already use daily.