E-commerce & Retail

Turn WhatsApp chats into checkouts with an AI shopping assistant

Raimond's AI-powered WhatsApp chatbot handles customer conversations for e-commerce & retail businesses — 24/7, in any South African language.

Build Your Bot Free Chat on WhatsApp

Your Business Bot

Hi, I ordered on Saturday. Order #ZA20458. When is it arriving?

Hi there! Let me check that for you. Order #ZA20458 was dispatched yesterday via The Courier Guy. Your tracking number is TCG7829341. Expected delivery: Thursday 20 Feb by end of day.

Thanks! Also, do you have the Nike Air Max 90 in size 9?

Checking stock now... Yes! We have the Nike Air Max 90 in size 9 in White/Black (R2,499) and the new Infrared colourway (R2,699). Both in stock and ready to ship. Want me to send you the links?

The Infrared one please!

Here you go: https://shop.example.co.za/nike-am90-infrared. Use code WHATSAPP10 for 10% off your next order. Happy shopping!

Sound familiar?

Common challenges e-commerce & retail businesses face without automation.

'Where is my order?' makes up 60% of your support inbox — it's repetitive, time-consuming, and frustrating for both sides

Customers abandon carts because they have a quick question about sizing, colour, or stock — and nobody responds in time

Returns and exchanges involve long email threads, manual form-filling, and customers who never follow up with the required info

Black Friday and seasonal peaks overwhelm your small support team, leading to slow response times and lost sales

What Raimond does for e-commerce & retail

Real use cases, not marketing fluff. Here's exactly how the bot helps your business.

Order Tracking

Customers send their order number and get instant status updates — from processing to shipped to delivered. No more 'where's my order' emails.

Product Recommendations

The bot asks what the customer is looking for and suggests products based on their preferences, budget, and browsing history.

Size & Stock Queries

Check real-time stock availability and provide sizing guides when customers ask. Reduce abandoned carts from unanswered product questions.

Returns & Exchanges

Guide customers through the returns process, collect photos of damaged items, generate return labels, and process exchanges — all on WhatsApp.

Abandoned Cart Recovery

Send a friendly WhatsApp message to customers who left items in their cart. Include a direct link to complete their purchase.

Promo & Flash Sale Alerts

Notify opted-in customers about sales, new arrivals, and exclusive WhatsApp-only deals with 90%+ open rates.

60%

of support tickets are 'where is my order' — fully automatable

25%

increase in recovered revenue from abandoned cart WhatsApp messages

98%

open rate on WhatsApp messages vs 20% for email

Simple pricing. Everything included.

R10,000 /month

2 active bots, 1 WhatsApp number, website widget, all languages, full support

Start Building Free See full pricing details

Free sandbox testing. No payment until you go live.

Frequently asked questions

How does a WhatsApp chatbot work for e-commerce & retail?

Raimond's AI-powered chatbot connects to your WhatsApp Business number and handles customer conversations automatically. For e-commerce & retail, this means customers send their order number and get instant status updates — from processing to shipped to delivered. no more 'where's my order' emails.. The bot is trained on your specific business information, pricing, and policies.

How much does a e-commerce & retail chatbot cost?

Raimond costs R10,000/month — everything included. No setup fees, no lock-in contracts. You can build and test your bot for free in our sandbox before paying anything. Compare that to hiring a customer service agent at R15,000-R30,000/month who only works 40 hours a week.

Can the chatbot handle voice notes?

Yes. Raimond automatically transcribes voice notes and responds to them just like text messages. This is especially important in South Africa where many customers prefer sending voice messages over typing.

Is it POPIA compliant?

Absolutely. Raimond includes full POPIA compliance features: data encryption, audit trails, configurable data retention policies, and the ability to process deletion requests. Your e-commerce & retail customers' data is protected.

View all 110+ FAQs →

Ready to automate your e-commerce & retail business?

Build and test your AI bot for free. Go live when you're ready.

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AI chatbots for every industry

Restaurants & Food Service Real Estate & Property Automotive (Dealerships & Parts) Healthcare & Medical Practices Legal Services Insurance Tourism & Hospitality Education & Training Fitness & Wellness Beauty & Salons Plumbing & Home Services Accounting & Financial Services Recruitment & Staffing Logistics & Courier

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