Healthcare & Medical Practices

Let your WhatsApp bot handle the queue so your team can handle the patients

Raimond's AI-powered WhatsApp chatbot handles customer conversations for healthcare & medical practices businesses — 24/7, in any South African language.

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Your Business Bot

Hi, I'd like to book an appointment with Dr Patel please

Hi there! I can help you book with Dr Patel. Are you an existing patient with us at Greenside Medical Centre?

Yes, I am. Nomsa Dlamini

Welcome back, Nomsa! Dr Patel has these slots available this week: - Tuesday 22 Feb: 09:30, 11:00 - Wednesday 23 Feb: 14:00, 15:30 - Friday 25 Feb: 08:00, 10:30 Which works for you?

Wednesday at 2pm please

Booked! Wednesday 23 Feb at 14:00 with Dr Patel. Please bring your medical aid card and ID. The consultation fee is R650 (Discovery covers in full on most plans). I'll send you a reminder on Wednesday morning.

Sound familiar?

Common challenges healthcare & medical practices businesses face without automation.

Receptionists spend 70% of their day on the phone — booking, rescheduling, and giving directions — instead of helping patients in the practice

Patients can't get through during peak hours and give up, booking with another practice instead

No-shows cost your practice thousands per month in lost consultation revenue and wasted time slots

Repetitive questions about operating hours, accepted medical aids, and preparation instructions overwhelm your front desk

What Raimond does for healthcare & medical practices

Real use cases, not marketing fluff. Here's exactly how the bot helps your business.

Appointment Booking

Patients book, reschedule, or cancel appointments via WhatsApp. The bot shows available slots and confirms instantly — no hold music required.

Prescription Refill Requests

Patients request repeat prescriptions by sending their details. The bot routes the request to the doctor and notifies the patient when it's ready for collection.

Pre-Visit Instructions

Automatically send fasting instructions, what to bring, and preparation guidelines based on the type of appointment booked.

Medical Aid Verification

Patients check whether the practice accepts their medical aid and what their co-payment might be — before visiting.

Appointment Reminders

Reduce no-shows with automated reminders sent 48 hours and 2 hours before the appointment. Patients confirm or reschedule with a single tap.

After-Hours Triage

Guide patients to the appropriate emergency service after hours, or collect details for a callback when the practice opens.

87%

of patients prefer messaging over calling for appointments

40%

reduction in no-shows with WhatsApp appointment reminders

4.5 hrs

saved per day by automating routine patient enquiries

Simple pricing. Everything included.

R10,000 /month

2 active bots, 1 WhatsApp number, website widget, all languages, full support

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Free sandbox testing. No payment until you go live.

Frequently asked questions

How does a WhatsApp chatbot work for healthcare & medical practices?

Raimond's AI-powered chatbot connects to your WhatsApp Business number and handles customer conversations automatically. For healthcare & medical practices, this means patients book, reschedule, or cancel appointments via whatsapp. the bot shows available slots and confirms instantly — no hold music required.. The bot is trained on your specific business information, pricing, and policies.

How much does a healthcare & medical practices chatbot cost?

Raimond costs R10,000/month — everything included. No setup fees, no lock-in contracts. You can build and test your bot for free in our sandbox before paying anything. Compare that to hiring a customer service agent at R15,000-R30,000/month who only works 40 hours a week.

Can the chatbot handle voice notes?

Yes. Raimond automatically transcribes voice notes and responds to them just like text messages. This is especially important in South Africa where many customers prefer sending voice messages over typing.

Is it POPIA compliant?

Absolutely. Raimond includes full POPIA compliance features: data encryption, audit trails, configurable data retention policies, and the ability to process deletion requests. Your healthcare & medical practices customers' data is protected.

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Ready to automate your healthcare & medical practices business?

Build and test your AI bot for free. Go live when you're ready.

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